Digital Product Manager - Ecommerce - Windsor

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .Digital Product Manager - Ecommerce Flexible UK locations with FlexFirst hybrid working Overview You'll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction. About the role You'll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You'll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes. Key responsibilities include: Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys Defining and delivering product goals including conversion, average order value, NPV and NPS Using data, insight and user feedback to identify opportunities and prioritise improvements Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research) Setting and communicating clear roadmaps and OKRs aligned to business and customer needs Monitoring market trends, competitors and partnership opportunities Working collaboratively with commercial, legal, regulatory and support teams to deliver compl