Senior manager - Restaurant Technology Operations & Standards

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

As Five Guys continues to evolve its restaurant technology landscape across multiple European markets, this role offers the opportunity to play a key leadership part in shaping how restaurant technology is run, supported, standardised and improved across the estate.
Why this role matters
This is a high-impact leadership role at an important point in the evolution of Five Guys' restaurant technology estate. It offers the opportunity to shape how restaurant technology is supported, governed and improved across multiple countries, while leading a team and strengthening operational resilience across the business.

For the right person, this is a chance to combine technical depth, people leadership and practical delivery in a business where technology has a direct and visible impact on day-to-day performance.

Role Summary

This is a senior, hands-on IT leadership role responsible for the performance, stability and evolution of restaurant technology across the UK, France, Spain and Germany.

It sits at the centre of a fast-paced, multi-country environment requiring strong judgement, pace and technical credibility. The role combines leadership, operational ownership and hands-on problem solving, with accountability for major incidents, technical standards, supplier performance and scalable solutions across the estate.

With direct impact on revenue, operational resilience, rapid decision-making and practical leadership are critical.

The role also plays a key part in standardising, documenting and improving restaurant technology, working closely with projects, architecture, cybersecurity, suppliers and in-country IT teams.

Leadership & Team Management

This is a key leadership position within the IT function, with line management responsibility for in-country IT Managers.

The successful candidate will be expected to provide clear direction, build capability, create accountability and lead a high-performing team across multiple markets and cultures.

Success in the role will depend not just on technical strength, but on the ability to lead people well, bring clarity in fast-moving situations and create a consistent, effective operating approach across the estate.

Restaurant Operations & Escalation Own the operational stability of restaurant technology across all marketsLead the response to major incidents and critical service issues affecting restaurantsCoordinate internal teams, suppliers and business stakeholders through to resolutionMake timely, well-judged decisions in live operational situationsDrive permanent root cause resolution rather than short-term workaroundsSupport and coach IT Managers in resolving high-impact or complex operational issuesHands-On Technical OwnershipBring strong technical credibility across restaurant technology, infrastructure and integrationsBe willing to get into the detail personally when required to resolve critical issuesUnderstand system behaviours, dependencies and failure points across POS, payments, networks, kiosks and related restaurant technologiesValidate technical solutions, supplier configurations and delivery qualityApply sound judgement to distinguish between quick fixes, sustainable solutions and acceptable riskExperience with NCR Aloha or comparable restaurant / retail POS platforms is highly desirable, alongside broader familiarity with payment, kiosk, network and in-store technology environmentsTechnical Solution DesignDefine and evolve standards for POS, kiosks, networks, CCTV and in-store technologyEnsure solutions are scalable, supportable and operationally fit for a live restaurant environmentBalance standardisation with real-world operational constraints across different marketsIdentify opportunities to simplify, improve and modernise the restaurant technology estate over timeWork closely with project and architecture teams to ensure solutions are robust and ready for rolloutDocumentation & Handover to ProjectsCreate clear, structured technical documentation covering designs, configurations, standards and use casesEnsure solutions are properly documented and operationally ready before rolloutBuild repeatable, well-governed handover processes into project deliveryCapture knowledge, decisions and technical standards in a way that supports consistency across marketsHelp bring greater structure, clarity and repeatability to the function over timeStandards & ConsistencyDrive consistency in restaurant technology standards across all countriesReduce unnecessary local variation and unsupported workaroundsBalance control and standardisation with genuine local operational requirementsPromote a clear, scalable operating model for restaurant technology across the estateSupport a joined-up approach across markets while recognising cultural and operational differencesSupplier & SLA ManagementOwn technical supplier performance across restaurant technology servicesHold vendors to account against SLAs and agreed service outcomesChallenge poor performance, weak solutions or avoidable service driftWork pragmatically with partners to improve resilience, service quality and technical deliveryBuild strong working relationships with suppliers while maintaining appropriate challenge and accountabilityUse Cases & Continuous ImprovementDefine robust use cases, including edge cases and real operational scenariosUse live operational insight to identify patterns, weaknesses and improvement opportunitiesDrive practical, measurable improvements rather than waiting for issues to escalateTake a proactive approach to problem solving, simplification and service improvementHelp shape a more resilient, supportable and scalable restaurant technology environment over timeTo be successful you will demonstrateStrong hands-on experience in restaurant, retail or hospitality technology environmentsExperience leading in live, multi-site operational environments where uptime and pace matterThe judgement and confidence to make sound decisions under pressureStrong people leadership capability, including experience leading managers and building team capabilityThe ability to engage credibly with senior stakeholders and give confidence during live issuesStrong supplier management skills, including technical challenge and performance accountabilityA proactive, practical and delivery-focused approachThe ability to bring structure, clarity and consistency to complex operational environmentsClear and disciplined documentation and governance habitsExperience working across multiple countries and cultures would be advantageousAdditional European language skills, particularly French, Spanish or German, would be beneficialRewards & BenefitsA generous annual bonus based on business performancePension schemeEnhanced Maternity and Paternity leaveElectric car salary sacrifice scheme Long service rewards after 5 and 10 years with Five GuysFive Guys Perks & discountsInvite to our annual General Managers conference - this year we celebrated in Rome!Life assurancePrivate medical via VitalityWellbeing support