Customer Service Agent - Key Accounts
Department: Customer Services - Imports
Location: Southampton, UK
10 month FTC - ending April 2027
A Customer Service Agent you are responsible for providing frontline responses to queries from our Key Account clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels.
In close cooperation with the Customer Administration team and supported by ONE's growing range of customer self-service tools you contribute to the overall Customer Service experience of our Key Account clients.
You provide prompt case management and thereby deliver on agreed targets and objectives.
Main Responsibilities:
Day to Day Operations
Provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through Service Cloud.
Actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations.
Process import delivery requests timely in line with available transport allocation.
Raise invoices where required and be able to assist with handling those that are queried.
Resolve Service Recovery issues communicated by the transport planning team.
Handle all the internal email correspondence to the top standards.
Assist offshore team with any queries raised.
Process & quality management
In order to provide an efficient service to ONE's high volume clients you work towards a high standard with a tailored approach to their customer service requirements
You keep up to date on the relevant self-service and e-commerce tools, promote these and pro-actively share any feedback that can help to further improve these tools.
Ensure that all processes and transactions are fully compliant with company and governmental rules and regulations.
Communication & Collaboration
Ensure good collaboration and communication within departments and across and escalate cases in a timely and professional manner whenever appropriate.
Communicate effectively with customers and advise them in a reliable and professional manners.
Skills, Qualifications and Expertise.
Excellent Customer Service Skills with experience of working in a busy office environment.
Excellent written, oral communication skills and organisational skills.
IT literate, Google Sheets, Word, Excel knowledge, digital platforms
High level of attention to detail.
Ability to multitask
Why Join ONE?
At Ocean Network Express, were passionate about delivering world-class service and driving digital innovation within the global shipping industry. Youll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.
Membership of the Companys Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
25 days holiday excluding bank holidays
Death in Service Benefit (x8 annual salary)
Employee Assistance Programme, with free independent confidential support and virtual GP services
Interest free annual travel season ticket loan
Annual Medical Health check
Annual eye test and contribution towards glasses for VDU prescriptions
Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
Loyalty Award Scheme
Application
If you are interested in this role please apply using the link and uploading your CV. The closing date for this role is Wednesday 20th May 2026.
]]>Join Our Team at Busy Bees – Leading Nursery Group in the UK
Ensure all your application information is up to date and in order before applying for this opportunity.
As an Early Years Educator, you will play a leading role in fostering the intellectual, social, and emotional development of children at Busy Bees. Join a company that values high-quality education and provides ample growth opportunities.
About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured.
Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners.
Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives.
About our Nursery Busy Bees Formby, rated "Good" by Ofsted, is designed for children ranging from babies to preschoolers, providing an ideal environment for early education and development. Nestled in the heart of the community, our nursery offers a home-from-home atmosphere where children can thrive under the guidance of our experienced team. The nursery features a variety of well-equipped rooms tailored to different age groups, ensuring children can socialize with their peers while engaging in activities that align with their interests and developmental stages.
Busy Bees Benefits
Ongoing professional development and career progression
Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers
Up to 28 days holiday per year (including bank holidays)
Your birthday off – it’s our gift to you!
50% childcare discount
Enhanced family leave and return to work bonus
Menopause support through Peppy
Financial support through Salary Finance
Employee Assistance Programme and Mental Health First Aiders
Cycle to Work scheme
Easy access to your workplace pension through Cushon
Discounted Private Medical Insurance (PMI)
Opportunities to travel to other countries, experience different cultures and learn new practices.
But wait, there’s more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees.
What to Expect as a Nursery Practitioner:
What We’re Looking For
Proven experience in working with children under 5 and a genuine interest in early childhood education
Skills: Good communication capable or, excellent organisational skills, and the ability to apply knowledge of child development to plan and deliver activities.
At Busy Bees, we’re committed to care, quality, value, and service. xwwtmva If you have previous experience working with children, ideally as an Early Years Educator, Nursery Practitioner, Nursery Assistant or Nursery Nurse and you’re ready to make a meaningful impact in early childhood education we encourage you to apply!
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Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIESPromote a warm and welcoming environment for residents, staff and visitorsManage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the homeDrive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductionsPayroll preparation for home based staffProvide advice and guidance to employees on queries using the HR tools and resources availableEnsure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where requiredEnsure all rotas are completeManage safe contents, petty cash, and resident fund accountsUpdate ad-hoc training, supervisions, and appraisals on staff recordsOffer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVEExperience in a customer facing rolePrevious involvement in HR administration and recruitment High level of attention to detail and the ability to prioritiseProficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITSRewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspectionUnlimited access to our generous refer a friend scheme, earning up to £500* per referralAccess to a wide range of retail and leisure discounts at big xwwtmva brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesTax code review service, where we will check that you are on the right code and paying the right level of taxOption to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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]]>Join Our Team at Busy Bees – Leading Nursery Group in the UK
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Are you passionate about working with children and eager to start your career in early childhood education? As an Early Years Assistant (Unqualified) at Busy Bees, you’ll gain valuable experience in a dynamic environment while helping children grow and develop. This role is perfect for anyone eager to learn and grow in their professional journey, with ongoing support and training to help you succeed in the early years sector.
About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured.
Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners.
Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives.
About our Nursery Busy Bees Southport, rated "Good" by Ofsted, accommodates up to 90 children in a bright and airy setting designed to meet each child's unique developmental needs. Our stimulating environment offers a variety of activities and experiences tailored to different age groups, immersing your child in fun and learning from the moment they arrive. We prioritize outdoor play and have a spacious garden area filled with diverse activities and equipment, encouraging exploration and stimulating your child's mind and body every day.
Busy Bees Benefits
Ongoing professional development and career progression
Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers
Up to 28 days holiday per year (including bank holidays)
Your birthday off – it’s our gift to you!
Enhanced family leave and return to work bonus
Menopause support through Peppy
Financial support through Salary Finance
Employee Assistance Programme and Mental Health First Aiders
Cycle to Work scheme
Easy access to your workplace pension through Cushon
Discounted Private Medical Insurance (PMI)
But wait, there’s more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees.
Key Responsibilities
Our hourly rates of pay differ for people under 21 but they are above national minimum wage levels. For employees aged 21 and above, our hourly rate of pay is £12.75.
Ideal Candidate
A passion for working with children and supporting their development. xwwtmva
Empathy and understanding – each child is unique.
Get started in early years education with Busy Bees—apply now!
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