Description:
Customer Account Coordinator - Fareham Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This role is part of our Saab Seaeye business unit in Fareham. This role will be tasked with providing customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs. Key accountabilities and responsibilities: Prepare and assist customers with their enquiries and quotations, in accordance with the organisational management and quality systems, seeking additional technical knowledge when necessary. Process repairs received in from customers within 24hrs of receipt in accordance with the organisational management and quality systems. Process orders ideally within 24hrs of receipt, in accordance with the organisational management and quality systems. Monitor the progression of customer orders through, but not limited to, twice weekly after sales and production meetings and report back to customers when necessary, advising of any delays or issues with their order, within specific timescales. Liaise with dispatch for weights and dimensions when necessary, for orders that are ready to be received by the customer. Negotiate with freight forwarders the most competitive prices and to ensure customers receive best possible service available Prepare and submit relevant custo