Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at our headquarters, managed and franchised properties around the world.

Director, Digital, Continent

Posting Date Apr 23, 2019
Job Number 1900174B
Job Category Sales and Marketing
Location Europe Office - London, Barnard's Inn, 86 Fetter Lane, London, Greater London, United Kingdom VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

As a member of the Continent Digital team, this role contributes a high level of specialised knowledge in digital localisation and supports shared and local digital priorities for the global and continent teams. Responsible for leveraging existing global digital platforms and capabilities for locally relevant experiences and for partnering with DLPs to drive their respective continent’s digital strategy, defining continent needs and recommending future digital solutions. Serves as the primary Continent point of contact to the Global Digital organisation, ensuring alignment with the Global Digital strategy. Works closely with the Global Platforms and Continent Partnerships teams to prioritise continent needs to inform Digital product roadmaps and share Digital successes developed within the Continent that may be leveraged across the enterprise.

Education and Experience
- 8+ years experience in digital product strategy, delivery and development or operations
- Direct management of complex budgets in excess of M
- Experience working with geographically and culturally diverse global teams
- Bachelor’s degree from an accredited university in Business Administration, Hospitality Management, Digital, Technology or related field
- Demonstrated experience leading shared products or technical platforms in a fast-changing environment
- Demonstrated ability to partner effectively across a complex enterprise
- Ability to travel internationally and extensively
- Fluency of English is essential and strong European foreign language skills preferred
- Ideally located within or ability to locate to the United Kingdom

Creating Continent Digital Experiences & Content
- Leverages existing global digital capabilities and platforms to create and deploy locally relevant experiences and content.
- Supports the localisation of global diital products, experiences and content
- Collaborates with globally distributed content publishers, language experts and quality analysts as needed
- Evangelises and champions Continental requirements within the Global Digital Team
- Understands local nuances and the need to adhere to local laws and industry regulations.
- Develops a regular communications cadence with European stakeholders around delivery against the digital roadmap and development status
- Regularly feedback to the Senior Director Digital & Performance Marketing - Europe, and wider European DLP team

Building Global Digital Partnership
- Develops strong and productive partnerships with Headquarters based Continent Partners, including Digital, Loyalty & Portfolio Marketing teams.
- Participates in cross functional forums for the governance of shared platforms, products and digital priorities.
- Supports a cross-functional team capable of championing and communicating continent-specific needs.
- Ensures consistent use of enterprise tools to capture requirements, ensure successful delivery and share platform health.
Leading Global Products & Shared Product Roadmaps
- Establishes localised product roadmaps as supported by continent budgets and priorities
- Works closely with the Digital Products teams to communicate, champion, and prioritise continent needs to inform Digital product roadmaps
- Shares local Digital successes developed within the Continent that may be leveraged across the enterprise
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organisation's vision and values at the forefront of employee decision making and action.
Managing Change - Initiates and/or manages the change process and energises it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organising, and on-going evaluation processes.
Managing Execution
Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organisation.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
Building Relationships
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilises differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organisation; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others - Supports the development of other’s skills and capabilities so that they can fulfil current or future job/role responsibilities more effectively.
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organisational unit.
Learning and Applying Professional Expertise
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
- Technical Acumen - Understanding and utilising professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognise processes for redesign, identify opportunities and translate business processes into information system’s needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.
IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organisational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Company: Marriott

Location: Europe office - london, greater london

Online Date: 24-04-2019

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